UPDATE: MYBIGGESTCOMPLAINT.COM is back.
WE DITCHED POLURNET BECAUSE OF SOME OF THE WORST CUSTOMER SUPPORT EVER AND, WHAT WE CONSIDERED TO BE BORDERLINE UNETHICAL CUSTOMER TREATMENT AND UNFAIR BUSINESS PRACTICES. IF YOU HAVE A SITE THAT MIGHT BREAKOUT AND BE SOMETHING, THINK TWICE ABOUT HOSTING WITH POLURNET.
WE DITCHED POLURNET BECAUSE OF SOME OF THE WORST CUSTOMER SUPPORT EVER AND, WHAT WE CONSIDERED TO BE BORDERLINE UNETHICAL CUSTOMER TREATMENT AND UNFAIR BUSINESS PRACTICES. IF YOU HAVE A SITE THAT MIGHT BREAKOUT AND BE SOMETHING, THINK TWICE ABOUT HOSTING WITH POLURNET.
If you’re wondering, somewhere around 10,000 page views in 24 hours is what it takes to crash a quad-core server at Polurnet. That’s what has happened with MyBiggestComplaint.com.
Chances are you’ve been redirected here to explain what is going on. We are working to resolve the issue and thank you for your patience. We also have a ton of complaints to file once the problem has been resolved. In the meantime, you can email complaints to mybiggestcomplaint AT yahoo.com and they will posted as soon as the server issue is resolved. We sincerely apologize to any other sites at Polurnet.com that were affected by our traffic.
Thanks.
archer wrote,
success is challenging
congratulations
Quote | Link | July 2nd, 2007 at 5:19 pm
WordPress Plugin Advice wrote,
I did happen to migrate a wordpress site to my dedicated server. After the migration, I found something astounding. WordPress usage for sql is not very efficient. It took me a while to stabilize the site I am running.
Quote | Link | July 16th, 2007 at 7:47 pm
Tommy wrote,
On WordPress and inefficient sql queries, I believe this to be more of a rampant problem than most people realize. An inefficient sql query or two on a blog that gets hit 50 times a day is not a big deal. 5,000 times a day and you have serious issues unless the blog owner is using dedicated hosting.
More importantly than source code issues are plugins. Being a wonderful open source project, WordPress survives by the proliferation of plugins. Some ten year olds could write a plugin and release it once they got the hang of it.
Writing an efficient plugin is another thing entirely.
Quote | Link | July 17th, 2007 at 10:47 am
Disrespected Customer wrote,
Here’s an email I sent to Polurnet 4 times before I got a response. “This is my 4th attempt at sending this email; however no response from the otherwise prompt customer service Polurnet has given me in the past. If billing isn’t the department which i should send this information, then please inform me of what direction to take to resolve this issue.
I have noticed my account has been suspended despite the invoice stating that I would have web space retained from Feb. 14th, 2008 to Aug. 14th, 2008 as stated on Invoice 10172; however it has been suspended 2 days prior to when it should have expired i.e 3 days of downtime. I understand you have financial obligations of your own however based upon the previous invoice my site should be up until 14th. Nevertheless I would rather my billing for shared hosting be reverted to the monthly rate of $3.89.
Numerous times I have attempted to log into my account and I constantly have to reset my password to a string of alphanumeric characters; at times even then I can’t log in. There’s no “log in” hyper link on Polurnet’s site, which makes for a cumbersome experience when trying to navigate for customer service. The inaccessibility of the site means I can’t “change” the naming of my password to my choosing nor can I change my web hosting plan when needed.
I have sent a copy to the billing, sales, support departments, in addition to the Canadian Chamber of Commerce in hopes of getting this matter settled. However i am no longer inclined to use the 6 month billing cycle for your services only monthly. If this can’t be settled then I am no longer concerned with using Polurnet’s services in any context.”
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Here is the 1st reply to my email. Take note the representative wrote a 4-paragraph response and never addressed the issue I clearly stated and went on to further insult me.
“This is the first email we have received from you, we don’t have any other tickets regarding this on file from any of our departments. I’m also not sure why you’re emailing the “Canadian Chamber of Commerce”, this is the first time I’ve heard any user trying to do this without trying to email us first from an alternate email address or using our other contact options.
We always require payment in advance of the renewal date, this is the same policy as when you signed up. If you did not pay for a renewal when the invoice was due, then your account gets suspended after numerous warning emails sent to you. Ignoring them without contacting us can lead to the suspension of your account by our system automatically.
You didn’t include your account information for us to change the billing cycle, so let us know these details. Moreover, I’m not sure why you’re looking for a control panel link, since it is mentioned in the Welcome Email you received. There’s no way for us to include such a link either, since we have dozens of different servers, and there is no uniform link for this. There is also no need to change your password unless you explicitly want to.
Finally, I’m also not sure where you’re going for customer service; it’s clearly visible on our main website under the Support link, and all the options to contact us are listed. I suggest reading our Welcome Email again since it appears you have overlooked much of the information we provided you to contact us directly and to access your account.
Regards, Richard P., Administrative Representative, PolurNET Communications”
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“I’m really not sure why you sent 4 different emails within the span of a few hours to our billing department, without even waiting for a response, then stating you never received one. Did you read our support pages that replies are made within 12-24 hours? We can reply earlier, but it really makes no sense at all to send multiple messages within hours of each other, then accuse us of not replying. Anyway, this has been responded to on the helpdesk already by another technician
Regards, Brian S., PolurNET Communications”
If another technician already responded to the issue, what is the point of Brian S. taking the time to insult me? Mind you Brian didn’t address the issue at hand nor absorbed what I was trying to convey to him. I decided to choose Polurnet web hosting services b/c of favorable opinions from consumer review boards. I have dealt with them for so long b/c of the same reason. When questionable dismissive customer service was rendered I just pushed it to the side as an isolated incident. I am far from stupid as their email responses would suggest. Even if I was a misinformed customer there is no reason under any circumstances to treat a long-term paying customer so disrespectfully. I wouldn’t be surprised if they acted out vindictively, if they were to see this message. I guess you get what you pay for. Their site has usability issues and huge customer service issues which most message boards mysteriously don’t suggest. I would suggest paying more money for a reputable company or going local for web hosting.
Quote | Link | August 12th, 2008 at 9:36 pm