There are few things that are more annoying than waiting in line at the Post Office, so I’m all for anything that saves me from this. I have been a fan of the USPS Click-N-Ship (and the equivalent UPS and FedEx services) for a while now. It has not gone without incident, however, and I recently had a significant problem that is worth mentioning. I also have supplied the fix for the problem.
Last night when using Mac OSX and the Safari browser on the USPS Click-N-Ship site, I had trouble with the “printing the label” stage. At some point the websites asks you to agree to their legal mumbo-jumbo, you check the box and then the USPS site is supposed to launch your label in Acrobat Reader. Then a normal OSX print menu comes up and you send it to your printer (or use “propellor key” + p to bring the print menu up).
On multiple occasions something has been wrong with the label info, or acrobat reader did not launch the label correctly (i.e. there is no label to print). USPS offers a place where you can say “No, my label didn’t print correctly” or “Yes, my label printed correctly” when this happens.
Last night the USPS site would not lauch the label in Acrobat Reader, so I could never print it. On each occasion I remember hitting the “no it didn’t print” button (although I did it so many times I may have closed the menu instead on some tries). I figured I would not be billed for these, but was Iwrong. My credit card had a nice surprise on it. Check this out………
Yep, that’s all to send one package.
How to get your money back
You can request a refund from the Post Office by doing the following:
- Log-in to Click-N-Ship
- Follow this trail : Shipping History >> Display All Transactions Button >> Click the Transaction Number >> Click the Label Number >> Request Refund >>> Submit
- Now do it for every one of the duplicates. Yes, you can only do one at a time.
- USPS promises to refund your money. We shall see.
To avoid this problem, you could try:
The current workaround for the problem is using Firefox with USPS Click-N-Ship. If you have started with Safari, though, and it doesn’t print, you may still get billed for it.
The proper fix to avoid this problem would be for:
- The Post Office to make their software compatible with OSX and Safari.
- For you to use FedEx or UPS to ship your packages. My experience with their online system has been relatively trouble free, although I occasionally can’t print a lablel on the first try. Nevertheless I was not billed for those mishaps.
- The real fix for this would be for the USPS to not charge people’s accounts when the bill is printed, but for when the package is scanned into their system. That way you could print numerous labels incorrectly and not worry, because billing is not triggered until the package (with the correct label) actually goes to the post office.
Your results may vary. You may get billed twice or three times by the Post Office using Click-N-Ship from other browsers on other operating systems. Then again, it is likely that others have not had the problems I had and are using the exact same setup I was. If the Post Office has billed you multiple times for the same package, I hope this post helps you out.
Overall, I am generally happy with our Postal System, but this needs to be addressed. I’m much more likely now to use FedEx and UPS for online shipping until this is resolved.