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USPS Click-N-Ship Charges Credit Card Multiple Times for Same Package | BuzzDroid.com

There are few things that are more annoying than waiting in line at the Post Office, so I’m all for anything that saves me from this. I have been a fan of the USPS Click-N-Ship (and the equivalent UPS and FedEx services) for a while now. It has not gone without incident, however, and I recently had a significant problem that is worth mentioning. I also have supplied the fix for the problem.


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Last night when using Mac OSX and the Safari browser on the USPS Click-N-Ship site, I had trouble with the “printing the label” stage. At some point the websites asks you to agree to their legal mumbo-jumbo, you check the box and then the USPS site is supposed to launch your label in Acrobat Reader. Then a normal OSX print menu comes up and you send it to your printer (or use “propellor key” + p to bring the print menu up).

On multiple occasions something has been wrong with the label info, or acrobat reader did not launch the label correctly (i.e. there is no label to print). USPS offers a place where you can say “No, my label didn’t print correctly” or “Yes, my label printed correctly” when this happens.

Last night the USPS site would not lauch the label in Acrobat Reader, so I could never print it. On each occasion I remember hitting the “no it didn’t print” button (although I did it so many times I may have closed the menu instead on some tries). I figured I would not be billed for these, but was Iwrong. My credit card had a nice surprise on it. Check this out………

clickNship.jpg

Yep, that’s all to send one package.

How to get your money back

You can request a refund from the Post Office by doing the following:

  1. Log-in to Click-N-Ship
  2. Follow this trail :   Shipping History >> Display All Transactions Button >> Click the Transaction Number >> Click the Label Number >> Request Refund >>> Submit
  3. Now do it for every one of the duplicates.  Yes, you can only do one at a time.
  4. USPS promises to refund your money.  We shall see.

To avoid this problem, you could try: 

The current workaround for the problem is using Firefox with USPS Click-N-Ship. If you have started with Safari, though, and it doesn’t print, you may still get billed for it.

The proper fix to avoid this problem would be for:

  1. The Post Office to make their software compatible with OSX and Safari.
  2. For you to use FedEx or UPS to ship your packages. My experience with their online system has been relatively trouble free, although I occasionally can’t print a lablel on the first try. Nevertheless I was not billed for those mishaps.
  3. The real fix for this would be for the USPS to not charge people’s accounts when the bill is printed, but for when the package is scanned into their system. That way you could print numerous labels incorrectly and not worry, because billing is not triggered until the package (with the correct label) actually goes to the post office.

Your results may vary. You may get billed twice or three times by the Post Office using Click-N-Ship from other browsers on other operating systems. Then again, it is likely that others have not had the problems I had and are using the exact same setup I was. If the Post Office has billed you multiple times for the same package, I hope this post helps you out.

Overall, I am generally happy with our Postal System, but this needs to be addressed. I’m much more likely now to use FedEx and UPS for online shipping until this is resolved.

"USPS Click-N-Ship Charges Credit Card Multiple Times for Same Package" by Chet was published on February 13th, 2007 and is listed in Uncategorized.

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Comments on "USPS Click-N-Ship Charges Credit Card Multiple Times for Same Package": 106 Comments

  1. Click n Ship wrote,

    Good luck getting a timely refund! Since you used a credit card at least you can dispute the charges. I used a debit card to pay for shipping and it took FIVE months to receive a refund. It was only after numerous requests that were never resolved that I threatened to take it to the Attorney General’s office as well as the media. The refund was then addressed within 24 hours. It was theft of money from my debit account plain and simple. It’s a convenient service when it works, we used it daily but they need to fix customer service as well as their web site issues. Both are sadly lacking. USPS has click n ship problems on a weekly basis beyond clearing cookies and using different browsers. With the new price increase I wonder if their services will improve. Probably when pigs fly.

  2. Chet wrote,

    Click n Ship,

    That’s a bummer that you had to go to all that trouble.

    did receive a refund to my credit card within 10 days or so. That isn’t really satisfying, but at least I got reimbursed without “much hassle.” If anybody has any other stories, please post them here.

  3. Todd wrote,

    I also got a duplicate charge for a batch of labels, and used your instructions for a refund, since they are NOWHERE to be found on the USPS site.

    The whole firefox/adobe combination is so slow that the USPS site frequently times out before the labels are printed. This time when the labels had finished printing, I was logged off of their site and the dialog box to confirm that the labels had printed was not shown. I logged back in hours later and the labels were still in my “cart,” apparently waiting to print. So fearing that I had invalid bar codes, I printed them again. Around midnight, my card was charged for both sets.

  4. J Rooney wrote,

    Very interesting, Thank you for the comments. I operated on MacIntosh computer for about a dozen years and then switched on a whim to a PC. Threw that out three years later and have been back with Apple MacIntosh ever since. Just today I tried to use the USPS “Click-n-Ship” for a label to see if it works with Mac OS 10. It didn’t, and it was confusing. I managed to get a “Sample” label but had no opportunity to create one of my own. It seems like ten years ago I was using preprinted labels for UPS and Fedex for business with no trouble. What’s with our Post Service?

    There’s morel. We receive mail up to thirty two days after mailing. Recently a Mother’s Day card was mailed from Colorado to us in Virginia on May 10th. It arrived on May 28th. We have had countless special sales ads from major stores arrive after the sales are over. There are major management problems in our system and not just administrative and operational levels.

  5. sstormwatch wrote,

    I just came across this same issue two nights ago, with my new Mac and using Safari (I was a long time PC user before converting). But the twist in my story was that after I had tried to print, then ended up cancelling two sets of two labels (total 4 labels), I was supposed to get a refund per their message.Then this morning, I get notice that they expect full billing to pay for the labels that never printed on my system!! Or I will be charged with fraud for having used a cancelled label, and cannot use my system with click n ship.

    I did mail the packages by hand at my local shipping office yesterday, and have receipts to prove it, including a delivery confirmation and insurance on one package. The USPS.com system shows that the four packages are shown as expecting to be received in their delivery tracking system, but hasn’t actually been shipped. I will track those numbers and see what happens. I also wrote them via their online Comments section that I will not pay for labels that never printed, and can prove my receipts for payment for the two packages that were shipped at the service center. I will also keep watch on my credit card to make sure those charges were removed.

    I will be taking my packages to UPS or FedEx for awhile, until this is resolved by them. Who knows how long that will take.

  6. Barb wrote,

    The same thing happened to me yesterday. I tried printing four times with no success and now they want me to pay postage due stating I used the labels which never printed. I am going to try the email and calling them routes to see if I can get this resolved. I know, lol, lots of luck.

  7. Barb wrote,

    OK, I’m posting a follow up. I was actually able to get through to the Clicknship help number and after holding for five minutes spoke to a fellow who said they were aware of this problem and he would straighten it out by tomorrow. we’ll see. I am on EST so it’s after 8am here.

  8. sstormwatch wrote,

    On my resolution:
    I did get my issue resolved the first business day after this all happened, but it did require a bit of emails back and forth to get it all done. No charges happened, and things are working for me, should I chose to use them and this Click N Ship thing using a different browser.

    Makes me wonder how often they have to deal with this. I did suggest they do something to actually fix this, as Mac users are growing, and this is really annoying.

  9. Gubment Werker wrote,

    Mac or PC, the USPS online process lacks much (except for pages you have to turn to get through the thing). And yes, they do double-bill, or mis-scan, or slow refund. Review what you do, keep all records, and try to use FedEx Ground over 3 lbs to save yourself much grief.

  10. Gubment Werker wrote,

    “I tried printing four times with no success and now they want me to pay postage due stating I used the labels which never printed.” … We saw the exact same thing happen yesterday, they obviously have a HUGE problem to fix.

  11. Pat wrote,

    I was just notified of postage owed to USPS for Global Priority mail label that was created in February which was to send and item to the UK and they claim I cancelled it, but now 7 months later they say that the label has been scanned and delivered in mid August to Rhode Island. I have proof on my checking account statement that I paid, and no credit was issued to my account (the result they say because I cancelled the label). I believe they recycle label numbers just how FED X or UPS does and are coming to me for payment oversight on thier part.
    I won’t be using the USPS system much often anymore!

  12. Christine wrote,

    Pat said

    I was just notified of postage owed to USPS for Global Priority mail label that was created in February which was to send and item to the UK and they claim I cancelled it, but now 7 months later they say that the label has been scanned and delivered in mid August to Rhode Island. I have proof on my checking account statement that I paid, and no credit was issued to my account (the result they say because I cancelled the label). I believe they recycle label numbers just how FED X or UPS does and are coming to me for payment oversight on thier part.
    I won’t be using the USPS system much often anymore!

    I had something similar happen to me this week too. Only I canceled 2 labels in February this year and NEVER used them. Now this weekend I have received 2 emails from USPS claiming those labels were scanned into their system on 9/6 & 9/7 of this week. When you check the delivery confirmation numbers they were delivered to 2 entirely different locations than the original labels. The 2nd notice I received this morning says they are turning me into the Postal Inspector for investigation and prosecution. How dare the USPS threaten me with prosecution when the issue lies with their system re-using already cancelled delivery confirmation numbers. I used the “contact us” link that they said I had to use to dispute the claim, but I guess I’ll need to call as well tomorrow before this gets out of hand. I will NEVER use Click N Ship again!!!

  13. Mike Bottai wrote,

    I’ve used Click-N-Ship for the past 3 1/2 years. Average postage $300-$500 per month. Website functions well with Firefox, not Safari. Labels misprint frequently, commonly without the barcodes. After printing the user is prompted to select one of two print result options. “Did your label(s) print correctly? Yes or No.” If NO, the next screen prompt says credit card was not charged. Guess what, check your statements. USPS website displays only 30 days of records. I suspect we have been paying double postage on a significant amount of postage for 3 1/2 years. I contacted Click-N-Ship Customer Service and received a canned auto response email explaining how to apply for a credit. The USPS staff, if there is one, never addressed the problem. THE WEBSITE IS BROKEN!! We only tripped over this problem a few days ago and nobody including the local Postmaster seems to comprehend the meaning of the word fraud. Convenient service if you don’t trust them too much. Does anyone have a phone number that actually rings at the desk of a live person??

  14. Jim Cns wrote,

    Dear Mike Bottai,

    Click-N-Ship has 60 days for a refund. If you are 2 lazy to look at your shipping history, Or your own bank statement then its your own fault. Try getting a refund from pay pal they only allow 48 hours. . .

    PS If anyone wants help with Click-N-Ship i would be happpy to help as much as i can. I know the system better than most. I know how the billing and the websites work if you have any questions just post em i have subscribed and will check often

  15. Jim Cns wrote,

    If anyone wants help with Click-N-Ship i would be happpy to help as much as i can. I know the system better than most. I know how the billing and the websites work if you have any questions just post em i have subscribed and will check often

  16. Jim Cns wrote,

    For any Mac user with Click-N-Ship

    Fire Fox for the browser
    Adobe Reader/Acrobat

    Please Note: Adobe has a setting that needs to be configured with the steps below:

    Please open Adobe Reader (you’ll see the blank gray screen with toolbar along top).
    Select Edit Menu > Preferences > Internet.
    To the right, under Web Browser Options you’ll see a box that says ‘Display PDF in browser.
    Please UNCHECK that box and close Adobe Reader.
    Also please make Adobe your default browser.

  17. Mike Bottai wrote,

    Dear Jim Cns,

    Thanks for the constructive notes. I suspect you may have an association with the USPS.

    You are missing the point entirely. The postal site is giving patrons of Click-N-Ship bad and/or incorrect information. If a postage paid online label does not print correctly, the USPS site informed the user —YOUR CREDIT CARD HAS NOT BEEN CHARGED—!!! It does not take a rocket scientist to conclude that the message should read—YOUR CARD HAS BEEN CHARGED, YOU MAY WANT TO APPLY FOR A REFUND.

    Let’s not delude the issue, charges with no notice of action for the site users is not right.

    The solution to this problem is simple.

  18. Mike Bottai wrote,

    Jim Cns said

    For any Mac user with Click-N-Ship

    Fire Fox for the browser
    Adobe Reader/Acrobat

    Please Note: Adobe has a setting that needs to be configured with the steps below:

    Please open Adobe Reader (you’ll see the blank gray screen with toolbar along top).
    Select Edit Menu > Preferences > Internet.
    To the right, under Web Browser Options you’ll see a box that says ‘Display PDF in browser.
    Please UNCHECK that box and close Adobe Reader.
    Also please make Adobe your default browser.

    Please note: Mac OSX desktop header for Adobe Reader Correction. The first item on the top left of the header reads”Adobe Reader”. The preferences are located under this pop down menu, not the “Edit” pop down. The balance of the information is correct as stated.

  19. Mike Bottai wrote,

    Jim Cns said

    Dear Mike Bottai,

    Click-N-Ship has 60 days for a refund. If you are 2 lazy to look at your shipping history, Or your own bank statement then its your own fault. Try getting a refund from pay pal they only allow 48 hours. . .

    PS If anyone wants help with Click-N-Ship i would be happpy to help as much as i can. I know the system better than most. I know how the billing and the websites work if you have any questions just post em i have subscribed and will check often

    Maybe your bank statement lists the label detail with your customer ’s name, so you can look for duplications, mine simply shows a charge by USPS. Being lazy has little to do with it. Simply put, there is inaccurate information being posted on the USPS Click-N-Ship web site.

  20. Dave Randalls wrote,

    I just tried Click-n-Ship on my PC–not a Mac–and the label did not print. And yes, it charged my card 3 times for my 3 tries. Initially, this is useless and with as many complaints thus far, it’s criminal. I changed my Adobe 6.0 by UNchecking the box that reads “Display PDF in browser” and my label finally printed. Now my time must be spent on obtaining the correct refund. Thanks for the tip on the Adobe prefs–at least now my package ’should’ go out on time and I ‘may not’ suffer bad feedback from my eBay customer. Why doesn’t the USPS just put the Adobe prefs correction on the the “print” page or something?

  21. Dave Randalls wrote,

    The site charged my card a 4th time (for the time it actually printed the label).

  22. Dave Randalls wrote,

    (I will wait out the 2 - 10 days for the charges to ‘drop off’ before calling them and I will post the results.)
    I found this message in my email account 3 times for the first 3 pending charges:

    Acct #: XXXXXXXX
    Dear Click-N-Ship Customer:
    Your Click-N-Ship label with postage transaction was canceled on 12/26/2007 at 08:22:27 CST. Your credit card has not been charged. However, your financial institution may show a pending amount on your credit card statement. This amount will typically, within two - ten days, drop off according to the institution’s policy.
    Transaction Number: XXXXXXXXX
    Delivery Confirmation™ # XXXX XXXX XXXX XXXX XXXX
    Print Date/Time: 12/26/2007 02:22 AM CST
    Postage Amount: $7.55
    Credit Card Number: XXXX XXXX XXXX XXXX
    This online shipping label is no longer valid and must be discarded (if printed). Each label number is unique and intentional use of a canceled or copied label constitutes fraud. Information on your canceled shipping labels will remain in your Shipping Cart for seven days for your convenience.
    For further information regarding this transaction, please log on to http://www.usps.com/clicknship and go to your Shipping History or visit our Frequently Asked Questions.
    For additional assistance, email us at Contact Us.
    Thank you for choosing the United States Postal Service
    * * * * * * * *
    This is a post-only message. Please do not respond.

  23. Jim Cns wrote,

    Ya know im not sure why they dont post that. but who knows. ye can check you shipping history to find if its a real charge or not. In the shipping history if it says 0.00 its pending

  24. Jim Cns wrote,

    Jim Cns said

    Maybe your bank statement lists the label detail with your customer ’s name, so you can look for duplications, mine simply shows a charge by USPS. Being lazy has little to do with it. Simply put, there is inaccurate information being posted on the USPS Click-N-Ship web site.

    Well thats on your bank side then. But if you go to shipping history and see that it shows 2 transactions then guss what….You have 2 transactions. thats easy. Sence i use ebay every day you come to expect to look at a few things. I know money is importain to me so when i spend it i check it.

    PS. the only thin i have from Click and ship is that i have to use it all day long (ebay) and i read people who dont want help and just want to complain.

    Again i will be happy to help anyone if i can

  25. sean wrote,

    I too am unable to use USPS Click-n-Ship anymore since an upgrade to Vista. At the point where the label should show up I get an error message that Adobe Reader 8.1.1 stopped working. It’s such a pain to wait in those lines. (BTW I have tried using Firefox and IE to make this work, without success on either.

    It’s not an issue about refunds or anything with me, it’s a productivity issue. Why doesn’t this work anymore? Anyone know? Any help would be so appreciated!

  26. Jim Cns wrote,

    Your adobe is bad. What you will need to do is uninstall it and resinstall it from Adobe.com

    Once that is done please make the following change

    Please open Adobe Reader (you’ll see the blank gray screen with toolbar along top).
    Select Edit Menu > Preferences > Internet.
    To the right, under Web Browser Options you’ll see a box that says ‘Display PDF in browser.
    Please UNCHECK that box and close Adobe Reader.
    Also please make Adobe your default browser.

  27. Chet wrote,

    I was just using Firefox on Leopard with the USPS Click-N-Ship. When I hit “print and pay”, the browser asked me about some “servlet” and if I wanted to save or open it (and with what program I wanted to open it with).

    I suspect I could have specified to use Acrobat Reader to “open it with.” Instead I just saved it, clicked on the file that I saved, and it opened in Acrobat Reader and I printed as normal.

    Hope this clears up some confusion.

  28. Heidi wrote,

    I was looking for something else and stumbled onto your blog. I just returned from the PO with packages I’ve printed labels for on the USPS site. I, too, use Mac OSX and Safari and had trouble printing labels. I successfully used FireFox and downloaded the labels in Acrobat. BUT, I chose to print WITHOUT postage. That way I could just pay with my CC at the PO (or put my own stamps on), since I had to go there to turn them in anyway. After all the issues listed here, I think I’ll keep doing it that way!

  29. Doug wrote,

    I have the same issues, but, I have always gotten refunds.

  30. Teri wrote,

    Heidi has a good thing going there. (Although for most people the reason we’re buying postage online in the first place is to avoid having to stand in line at the post office.) The only problem is, if you go to the USPS site it says “After 5/12/08, the option to print a label without postage will no longer be available within Click-N-Ship. If you would like to print labels without postage after this date, please download USPS Shipping Assistant.” So now what’s the difference between Click-N-Ship and the USPS Shipping Assistant? Is the Shipping Assistant something new, or did they always have it? Why would they offer two different online options like that? And does it work any better than Click-N-Ship?

  31. Jim Cns wrote,

    Shipping Assistant is a bad program. It does not work correctly and it takes allot of system recourse. Also if there is a problem the tech support for usps.com CANT HELP YOU. They will only say uninstall and reinstall. And if you have a problem with it ur screwd. It puts alot of crap in your system registry.

    My thoughts DO NOT USE!

  32. Teri wrote,

    Wow, I sure am glad I didn’t download the Shipping Assistant then. Thanks Jim for the info. Hmm, why is it the P.O. can keep raising their rates but after all these years they still can’t provide decent service? We have terrible mail service where we are and I was hoping that their online services would be better but apparently not.

  33. Jim Cns wrote,

    It was one a good service then they changed there support to another company and changes started happening. since that happed its been a going downhill. But I still have to use it. So i will still help other people who are addicted to it.

  34. Heidi wrote,

    I appreciate Teri’s info about the deadline. I Checked USPS and I was bummed that they didn’t have a Mac version of the Shipping Assistant software. But is sounds like it’s a bust for BOTH platforms. Maybe they can get the bugs fixed before 5/12. Wait, it’s the US post office - what was I thinking!

  35. zorro wrote,

    Yes, after 5/12/08 no printing labels w/o postage unless you install “Shipping Assistant” but there is no Mac or Linux versions.
    System requirements are:
    What you need to use USPS Shipping Assistant®
    Computer equipped with Windows 2000, 2003, XP Home or Professional, or Vista.
    Internet Explorer version 6.0, or higher.
    At least 7MB of free space to install and run the program.
    Printer to print and preview labels.
    Internet connection. (Required to download and register the program, generate labels, and use address and rate features. After installation, continuous Internet connection isn’t required.)

    Note: Microsoft .NET 2.0 (required for Shipping Assistant) will be automatically downloaded and installed if it is not present on the local machine. This one-time installation requires an additional 80MB of free disk.

    This really sucks.

  36. Jim Cns wrote,

    Yea USPS does not care about you anymore sorry/

  37. Mike Bottai wrote,

    USPS Retirement Fund Supplimented by Click-N-Ship…..??? It sure seems that way. Everyone at the USPS refuses to admit that they continually charge for bad labels and there is a question I for one would like an answer to. WHERE DOES ALL THE MONEY SETTLE FOR THE BAD LABELS.

    After months of complaining, the site is now new and improved. After May 12th all the people using Mac are hooped. You can’t download the software that isn’t there!!! Mac users have once again been singled out and prevented from using specific services. Software developers just don’t get it. There is a whack of users on Macintosh/Apple computers. We won’t be able to print a label without postage!!!

    USPS site wants everyone to use Internet Explorer 6.0 of later with Click-N-Ship. Microsoft hasn’t supported Mac on IE since 2002. When are they going to wake up.

    Not to worry, there is a work around. Install Apple OS X 10.5.2, Install Vista and run the Click-N-Ship in IE. Not sure yet if you can print from this configuration but what the heck, we already know we can’t print directly from the Mac anyway.

  38. Jim Cns wrote,

    The best browser with the CNS system is Fire Fox. When workers who were fired because of there was a new company taking the CNS tech account. Several of them filed complaints with BBB about some tech glitches with the site and refunds that were promised but are never going to go through. I cant say anything about what happened after that. I am just going to say money was exchanged….

  39. Mike Bottai wrote,

    Jim Cns said

    The best browser with the CNS system is Fire Fox. When workers who were fired because of there was a new company taking the CNS tech account. Several of them filed complaints with BBB about some tech glitches with the site and refunds that were promised but are never going to go through. I cant say anything about what happened after that. I am just going to say money was exchanged….

    Hey Jim,

    Sounds like you have a bit of “inside information” about a specific problem and USPS has no intention of fixing it. To bad for the consumer. NOt making information redily available to everyone is a powerful thing. Knoledge is power, or maybe just ego. Either way, the USPS could care less and will continue to dupe the public. Too bad they are insulated from either contact or accountability for some of the fraudulent actions they have elected to embrase. Hmmm…money changed hands??? Let’s not kid ourselves, this is big business and nothing corrupts business more than greed and power.

    The issues with the web site have little to do with what browser is used when the governing software is not written for the Macintosh/Apple platform and OS. Kind of like sending a novel written in English to a country who only reads Svenska.

    Like I said previously….we’re all hooped and just sit here quietly banging a keyboard. This isn’r going awayanytime soon and why should it??? The problems are paramount, the solutions are pretty simple….but nobody with the juice to fix it really gives a rip.

    Unlike the employees in the postal service with no names, I offer there opinions and observations for all.

    Mike Bottai

  40. Jim Cns wrote,

    Cns= Click-N-Ship.

    yea i kinda lied up top but that guy was an idiot when first started to post here. But yea I was inside the whole thing.

  41. Larry P wrote,

    Have XP Pro using Firefox
    Shipping Assistant— early versions before 3.0 were not so good but better than by hand. Ver. 3.0 at first had bug and now works very good used it for a long time with no problems.
    I now have switch to CnS. This program overall works pretty well but is terrible as being user friendly. Her is what I have found so far and sent to their “ICustomerCare@usps.com “.
    I have found several issues that need to be either added or corrected which leads to making mistakes.

    1. Need to have a page so Users can set preferences so they will default to the stored User settings. (Not having this leads to wasted time and canceled labels & refund of credit card then do it again)
    a. I accept the terms and conditions as stated above.
    b. I understand and acknowledge the statement above.
    c. Add to Scan Form.
    d. Get track & confirm notification via email (Return address side).
    e. Same as Return address. (It’s a radio button should be selected).
    f. Update address (Delivery address side)
    g. Notify recipient of shipping, via Email Ship Notification.
    h. New business day starts after an entered time. (see # 8 below)
    2. On international shipments, Non-delivery Instructions again you have radio buttons and Return to Sender should be default. This leads to cancel label & refund credit card then do it again. (not user friendly)
    3. On printing international labels need to send code to printer to print pages single sided if set to double sided. This leads to cancel label & refund credit card then do it again. (Not user friendly).
    4. Option to turn off printing page 3 or Better yet don’t print at all and have option to view it. Waste of ink and paper.
    5. Does not print Reference # on PS Form 2976-A-PMI. (You could Print it on last line of TO: box or in space after “Detailed description of contents”.)
    6. Need a way to add a shipment to the scan form if you overlook it. (Make this part of preference page) You can remove one but I don’t find where I can add one. This leads to cancel label & refund credit card then do it again. (Not user friendly).
    7. After printing a label and you need to have another choice if you need to print multiple address form address book to return to “Address Summary Page” instead of “Print Shipping Label Page”
    8. After entering several labels after 5:00 pm (post office is closed shipment won’t go out until tomorrow) I selected add to scan for tomorrow’s date. Hours later I look at the history and could not find the shipments for the next day but they show up as today. I canceled the shipments and will enter the shipments after 12:00 midnight. If you are viewing History shipments not yet ship should not show up. This is very confusing!
    9. It would really be helpful to small business’s if their shopping cart could send code to populate the “Login Page” and then to the “Print Shipping Labels Page”. Is there any code in Quick & Ship to prevent this from being done? As an example I use Cart32 shopping cart. When I go to the Customer orders page (to process their orders) there is a button labeled “Print Label”. Clicking on it allows you to select a shipping method; selecting USPS will print out shipping label without postage. Would like to add in selection “Quick & Ship” then the cart would call the “Login Page” fill the information then send a enter code then open “Print Shipping Labels” and populating this page with the order information. Everything would be filled out except the choice “Start a Batch Order” (unless in the above suggested Preference page). All the user would have to do is hit “Continue” This would save a lot of time and prevent mistakes. May not make you 3rd party vendors happy since printing postage labels is their business.

    I was told by one of the employee’s that they won’t change anything unless they get many complaints. So I would advise sending the above and add to the list what you find to them. If they get a lot of complaints they will do something. Example when they first released CnS they announced they would be doing away with Shipping Assistant. They were flooded with complaints so results being they fixed Shipping Assistant and release a new version 3.0.
    So everyone that reads this copy and send to ICustomerCare@usps.com

  42. Jim Cns wrote,

    Sorry this will not work.

  43. Larry P wrote,

    Doing nothing won’t either. But you are partly correct. I found out today when you are either talking to or sending emails to USPS customer support you are really conversing to a sub contractor of USPS. Here is an email I received from customer support>

    “What I shall do is move the information over so they can look at is, We are only the technical support for the website unfortunitly not the site developers but i will send it over as a suggestion for them to review and hopefully take into consideration.”

    So need to find out how to get in touch with site developers. But as I was told confidentially they will not make a change unless they have lots of complaints.

  44. Jim Cns wrote,

    This is what happened in this case. The case is moved to solved and its put into a suggestion que. That will be never be read.

  45. Chet wrote,

    Unfortunately, this problem occurred, yet again, nearly 18 months after I posted this. Really, how much time is being wasted on this. Why don’t they just print the labels and then they don’t get deducted until the package is scanned somewhere by the USPS.

    So, I guess it is time for me to go through the process of getting my money back again.

  46. Chet wrote,

    Apparently the USPS demands that all request for refunds, even those that result from their inability to write online software correctly for mac computers, come within 10 days. Honestly, sometimes it takes people more time than that to look at their credit card statements. Regardless, why should somebody have to file a claim within 10 days. Are they going to delete all my records?

    I thought this would have been fixed after a year and a half. I guess it is my own fault for expecting that the USPS and their contractors would fix the broken software. I’ll chalk my loss up to experience and go back to using FEDEX and UPS.

    Chet said

    Refund Request Cannot Be Processed

    We have reviewed your PC Postage refund request. According to our records:

    The Transaction Number or the Label Number is incorrect. For this reason, we regret we are unable to honor your request.

    Transaction Number: number hidden
    Print Date/Time:
    Label Number: number hidden

    If you would like to appeal this decision, please email us at Contact Us. Appeals must be received within 7 days of this transaction. Go to Frequently Asked Questions for answers to your label questions.

    Thank you for choosing the United States Postal Service.

  47. Jim Cns wrote,

    Wow, Last thing that usps did right has now been taken away. when I worked there it was within 60 days.

  48. ANDREY wrote,

    USPS shipping assistant now doesn’t support any printer other than USPS mailstation. Crap it was nice so far and now I have to switch to ups just because I don’t want a separate printer for every program that I use on my desk because it my house will become a printer factory especially knowing the fact that my own printer is able to do the job. I really don’t undersant this USPS move. Do they really think they are going to get richer by means or requiring everybody to use their own brand printer?

  49. Larry Penny wrote,

    Andrey, USPS Shipping Assistant has been this way for years. If you want to print labels with postage use Cick-N-Ship. Shipping Assistant will only print labels without postage unless you have one of those approved printers.

  50. Peter wrote,

    I used Safari - did not print and clicked - “do not charge”. They went ahead and charged me. Yes, I should have read requirements. On the other- hand they got experts designing the website. I am sure they could do something to make it obvious that it will not work with my browser.

    I been to sites where you get a black screen saying we are not compatible with safari.

    Of course they can make it compatible - they make tons of money. I dont know of any other business that has this problem.

  51. Sheryl wrote,

    I have used Click N Ship for about 2 years, with no problems. Recently I had to reinstall XP and then put on SP2 and SP3. SP3 has all the new IE security. I’m having the same trouble now as the first person in this blog. When I get to the accept terms, print step, an IE bar, comes up, tells me that IE is protecting my security and allows me to Download a file. The problem is, the file never downloads, the print label window never pops up. Then I try to cancel out. I tried this about 11 times doing different things and settings in IE but it never worked. Finally, had to login to a laptop (with IE7 too) and it worked. I’m stumped. I’m pretty sure I have Adobe reader on my newly installed PC, but I guess I’ll check. I tried everything including turning off all the popup blockers and changing IE security settings. Nothing works. I’m stumped. After it was all done, I got charged 2 times for the 1 package. Does anybody know what could be causing this behavior? Thanks in advance.

  52. Yesica wrote,

    I applied for this package and I would like to get my money back.

  53. Sheryl wrote,

    Just a note: I finally was refunded my money for the extra charge. It only took about 2 weeks. AND I figured out the reason it would not work, was because after I had reinstalled my pc, I didn’t have Acrobat Reader on my pc, and apparently Click to Ship needs it. It’s all working fine now.

  54. Bianca wrote,

    The number to speak to a customer service representative for Click n Ship is 1 800 344 7779. I called them and supposedly the pending charges that I have [for postage that didnt print] will fall off on their own. They charged my card 9.80 FOUR times. So now that 40 dollars in my account I can’t use because my bank is holding it thinking it belongs to USPS, ahh so annoying.

  55. Marie wrote,

    God blessed me with the number to get this issued straightened out so I must pay the favor forward. If you are having issues CLICK N SHIP please call 800-344-7779. There are 20 people in this call center that do nothing but resolve issues for Click N Ship problems.

    Please this was a HUGE HEADACHE for me as I am sure it was for you. Please pay the blessing of this forward by being a blessing to someone else. Random acts of kindness count.

    Have a good day! :-)

  56. michael Jay wrote,

    I am getting a different error. When I get to the end of the label process, I get an error telling me a billing error occurred. Same card info I have used for 5 years with no problem. Cust Serv. told me to delete all cookies and credit card info and try again. Worked the first time. After that the process did not work.

    Then after a few months I thought I would try again. Worked fine. Then following day it would nor work. Even if I deleted all info and cookies and re-entered it all again.

    Funny thing is…I am not billed, but the label still goes into the scan form, which I can print and get scanned if I wanted to. (My carrier never looks).

    Any help would be appreciated.

  57. James Hampsten wrote,

    I got this card did not go thru error… Guess what! IT DID GO THROUGH! SIX TIMES!! and getting thru to the postal service is like dealing with a brick wall. I am getting no-where EVEN WITH CALLING THE CLICK N SHIP CS NUMBER listed above. in their words the Charges will drop off, I call BS on this. All i know is that I was supposed to send out a package on Tuesday morning. I ordered the label on Monday night. my card got declined, and it went through. They say that yes it went’ through you tried to print those labels… WRONG! USPS… you lost a customer for life, I’m not even wanting to send regular mail thru them anymore right now.

  58. Timothy Lack wrote,

    Apparently USPS has hired the wrong web developers. I’ve been using click-n-ship for a few years. I’ve always been able to switch from Safari to Firefox or back to Safari… one always worked when the other wouldn’t. But over the last 2 weeks I have been unable to print my labels. Acrobat just doesn’t launch and I don’t see where the file has even attempted to download.

    This time I even went to my old Dell lap top under XP with the exact same results. I’ve been in favor of the “Public Option” for health care but I’m starting to wonder now.

    Hello FedEx, here I come.

    Oh, this is our busy season in Florida. Standing in line at the post office here is out of the question!!! And yes, I got charged for one that I can not mail. I’ve requested a refund but I will not waste any more time and don’t expect to see the 5 bucks. The “Live Chat” works the same as the “Print Label”… click the button and NOTHING HAPPENS!!! Completely unacceptable. Shame on you USPS.

  59. Marsha wrote,

    Yup. Charged my debit card 4 times–total of $387.60. Now I have overdraft charges. When the label didn’t print, I did the same thing I have done in the past–click no and re-try. It billed me 4 times and my label didn’t print. When I called customer service (waited approximately 40 minutes–maybe we’re not the only ones with problems with Click N Ship) they told me that I will have to wait 14 days for my money to be refunded. Evidently it’s the BANK’S fault. Pretty sure it’s USPS’s fault. Now I wonder if I have been billed more than once for shipments in the past. I will no longer recommend using Click N Ship and wouldn’t use USPS any more except it’s too expensive to ship overseas using Fedex or UPS.

  60. Art wrote,

    SNAFU - BR (Beyond recognition) ?? Or usps.com web-site security breach ??

    All times in hh:mm:ss format for 2009-12-21:
    21:33:xx Attempt to print Priority Mail shipping label
    …. wait…. wait…. wait (for over two minutes)
    21:35:20 Clicked “No” (for label did NOT print correctly)
    Informed BY usps.com: “Label cancelled” and it was “returned to Shipping Cart”.
    21:37:xx Second attempt, about a minute later, to print label (from Shipping Cart)
    Label printed beautifully, perfectly, with minimal delay, $4.80 postage, etc.
    21:38:30 Only seconds later, receipt for $4.80 charged to my card, Transaction #, tracking number, etc. issued.

    Parcel sealed up, labelled, and off to bed, visions of sugar plums, etc.

    FAST-FORWARD, three days, to 2009-12-24…. when I receive a USPS email:
    =====================
    Dear Click-N-Ship Customer:

    Our records show that your transaction was canceled during the printing of this label on 12/20/2009 11:33 PM CST and were not charged for postage. According to our records, the online shipping label referenced below received a scan in our system, indicating it has been used…….

    You are required to reimburse the Postal Service the postage amount for this label which is $4.80. To pay your postage due, please follow these simple steps:
    1. Go to http://www.usps.com/clicknship
    2. Log in and you will be presented with the Postage Due payment screen.
    3. Review the details of your Postage Due label
    4. Submit payment using your credit card

    Once payment is made, your Credit Card will be charged and your account will be cleared. Please note, all Postage Due for online labels can only be submitted through the Click-N-Ship website. Your local Post Office can not process Postage Due payments for online labels.

    If you would like to appeal this decision, send us an email using the Contact Us link found at the bottom of every page on Contact Us. Appeals must be received within 7 days of the receipt of this correspondence.

    Thank you for choosing the United States Postal Service
    =====================
    WHAT??? Only seconds after printing the $4.80 label the $4.80 receipt was issued. Now they’re telling me that I have to pay AGAIN for the label that I already paid for ?????
    A quick check on the credit card statement showed a $4.80 payment to “Usps.com” the very next day. ‘Credit card is current, paid up, balance way below credit limit, etc.
    =====================
    “Appeal” of the charges emailed on 2009-12-24, same day as their first dunning notice, pointing out that the receipt that I requested, only seconds after they issued me a shipping label, was for the correct amount… but had a fictitious tracking number (different from the label that they issued to me). I never used a label with the bogus number, never received it, never printed it… We’re talking about an organization in “never-never land” wanting money now-now. The appeal had a copy of the VISA transaction details clearly showing the $4.80 payment to “Usps.com”. There was no “pending” or provisional status associated with the payment; it was a done deal. Armed with the printed label information, the receipt information, the VISA-statement proof of the $4.80 payment, and a check of my Shipping Cart that the bogus label did not exist, had never been used, etc. and that I had no other USPS transactions on the day before, day after, or day of the $4.80 label, with no other $4.80 transactions during the month of December…. How do you think USPS responded to my “Appeal” containing this information ???
    ========== You guessed it!!
    2009-12-29

    SECOND NOTICE!
    …….
    You are required to reimburse the Postal Service the postage amount for this label which is $4.80…..
    Etc.
    ===========
    Thereby being strong evidence of outright credit card fraud (unauthorized charge of $4.80 for a bogus shipping label that only ever existed in some digital ether… the “cloud”), I paid the $4.80 that USPS insisted that I owed. Who knows where the 2009-12-22 “Usps.com” $4.80 payment went but it obviously —pointedly obvious from their repeat dunning notices— did NOT go to the United States Postal Service. The $4.80 receipt that was issued seconds after the shipping label has a diabolically-cunning similarity to the USPS receipts issued for past Click-N-Ship transactions, suggesting a very sophisticated individual or organization is hacking their web site. It’s quite frightening; you think that you are using a secure web site with 128-bit encryption and your money disappears.
    ===========
    I reported the fraud to US Bank and their Credit Card Fraud department immediately cancelled the card. They are issuing a new card (different number) so that whoever “Usps.com” is cannot continue to make fraudulent charges against the card. US Bank says that I am not responsible for the fraudulent charges and that I will be credited the $4.80. All credit card information has been deleted from my Click-N-Ship account.
    ============
    Frustration…. Where is the “Close my account” option on their website ???

    “Thank you for choosing the United States Postal Service.” — Please, US Bank, don’t send the replacement card by… :<( OMG !!

    Heck! The gift to my parents that I sent yesterday, went by UNITED PARCEL SERVICE (with an easily-generated label from an apparently secure web-site, and no credit card fraud).

    I hope that USPS.com can secure the web site better, so that payments do not disappear into the pockets of some unknown entity. Perhaps revelation of this fraud will awaken them to security lapses. I use the Opera web browser on a computer running the Linux operating system and believe it to be relatively immune to the security breaches of Microsoft products. I am guessing that it is a USPS breach; How long after disclosing the security breach (and, apparently, forged transaction receipt) will it be until their web site is safe to use???

    Users of USPS services need to be particularly wary of using debit cards; I used a credit card, promptly notified my card-issuer of the fraud as soon as I realized that it was a fraud (revealed by the USPS SECOND NOTICE) and received the extra (above debit card conventions) fraud protection inherent in credit cards.

  61. Dan wrote,

    I had the same problem but when I try to log in they say I owe money and my log in priveleges have been suspended. I was charge over $100 more than it should have been because I kept cancelling the order when the printer didnt work. Then they said because that order was scanned I owe for all the cancelled prints.

    Dan

  62. mark wrote,

    please any time i wanted to print click n ship label international when ever it remain payment.I place my credit card info it did not print,the only feed back is that please there is error occur or we can not process your order.will i need any software before i can print label at usps click n ship?Please i need your help now.

  63. CY DIGGIT wrote,

    I just got banged for $686.84 last night for $50.69 postage. Didn’t realize it until I went to purchase gas and the pump informed me that I had insufficient funds. I called my credit union and told them to put a stop on the charges and then called the internet customer care number at 1-800-344-7774. At first, I thought I had been a victim of ID theft. I limped home on gas fumes and a prayer. I had 12 tranactions at $40.59 and 4@ $50.69.

    Here is the error I received:

    We encountered the following error while processing your label(s):
    Error- We are sorry but an unexpected error has occurred during the checkout process. Please try again later.

    I tried again later and never realized that with each attempt I was being billed.

    I immediately emailed the error to icustomercare@usps.com

  64. LLPenn wrote,

    I have been using this program to ship our products creating many labels every day very little problem. At the very beginning USPS had some bugs in the program and was frustrating to get them to do anything, that is the way government entity work.

    Like with this last post from CY Diggit, not knowing any details other than what he posted I can tell you this. On this day one of their server went down which is located in DC during the worst snow storm in history. I would guess what CY is seeing is the Pre Authorized charge (this just reserves the money to cover the actual charge that will follow later) in his bank account because he is using a Debit Card. This charge should go away today 02/12/2010. If he would go to “Shipping History” for the transactions on 02/11/2010 he should see the transactions listed with a $0.00 charge. This means when the USPS actually runs the Batch which could be that night or next day or two their will be no actual charge that hits his bank.

    When I have had a label that I need to void I just call them hold for ever and give them the transaction number that is wrong and they will issue credit. The credit will show up in several days to weeks later, Remember you are dealing with the Government!

    So when you think you have been charged more than once for the same shipment the first thing to do is go to the “Shipping History” and check. More than likely you really have not.

  65. Steven wrote,

    hey guys I bought a shipping label through paypal and at that time my printer didnt work. So a few days passed until I got a new printer and when i tried to re-print it the following message popped out “This online shipping label is no longer valid and must be discarded”. So does that mean I can’t refund my money I mean come on that is just such bullshit.and how the hell am i supposed to print another label.. FUCK USPS!!

  66. Larry Penny wrote,

    Steven said

    hey guys I bought a shipping label through paypal and at that time my printer didnt work. So a few days passed until I got a new printer and when i tried to re-print it the following message popped out “This online shipping label is no longer valid and must be discarded”. So does that mean I can’t refund my money I mean come on that is just such bullshit.and how the hell am i supposed to print another label.. FUCK USPS!!

    This site is for problems with Click-N-Ship not PayPal labels through USPS. You need to take you problem to PayPal tech support. If the same thing happened using Click-N-Ship you would log into shipping history and request a refund. This should be done within 10 days as explained in the rules that you accepted when setting up your account with USPS. A shipping label with a date on it is only good for that day and if not used request a refund.

    So you are using your printer as an excuse that you did not request a refund and blaming the USPS for being stupid.

  67. Santo wrote,

    Today I tried to print online label for international shipping, got the following error,

    We encountered the following error while processing your label(s):
    Error- We are sorry but an unexpected error has occurred during the checkout process. Please try again later.
    I chat with USPS personal, they said, they have some issue with website , should be fix within some time, so I kept on trying……..but never went through……Finally my credit card company called me……because of these specious transaction………to be surprise…..they said I have 9 entries of $156 , thanks to this thread I called USPS internet support at 1800344779 , he said do not use label system, our system is down, all your entries should revert back in 2 or 3 days.

  68. Annie wrote,

    Steven said

    hey guys I bought a shipping label through paypal and at that time my printer didnt work. So a few days passed until I got a new printer and when i tried to re-print it the following message popped out “This online shipping label is no longer valid and must be discarded”. So does that mean I can’t refund my money I mean come on that is just such bullshit.and how the hell am i supposed to print another label.. FUCK USPS!!

    hi steven. it’s unfortunate about your printer but when you print a label through paypal and it does not go through (for any reason) it clearly states that you have only 24 hours to reprint it. it sucks but it is what it is. same thing happened to me recently. printer was fine but i ran out of ink. had to run to the store within 24 hours to purchase a new cartridge or i would have had to pay for another label. i think they should give you at least 48 hours. not everyone has the time for the unexpected. Annie

  69. Kay wrote,

    I’ve been unable to print via ClickNShip for months, after years of using the service. I go to the site and sign in.. it welcomes me by name.. yay! I click to print a label.. it asks me to sign in again. When I do this, IE goes insane.. bings and boings and opens 3-4 different windows saying ABORTED ABORTED CANNOT OPEN !

    It still has my address book and contacts. I still have an account.. alas, I won’t be using it any longer, too bad. I’ve tried all the fixes on 20 different sites, nada.

  70. Kate wrote,

    I just attempted using Click ‘n Ship for the first time. After over 10 minutes of waiting on the label to print and receiving an error message concerning an Adobe plug-in I finally gave up and clicked “No, label did not print properly…” at which time I was given a message stating that the transaction had been cancelled and that my card would not be charged. I have to accept responsibility here, I goofed, because my label did print but I just didn’t realize it. So now I’m trying to figure out if that label is void or if it is still good. I checked my bank account, charges are pending. I checked my “Shipping History” and the label is listed there and there is a charge associated with it. SO now, which is it? Is the label not paid for and therefore no good, or is it paid for and I can use it? I am just trying to pay for the label and use it - I don’t want any “fraud” emails showing up in my email inbox.

  71. rodney prosser wrote,

    Mike Bottai said

    I’ve used Click-N-Ship for the past 3 1/2 years. Average postage $300-$500 per month. Website functions well with Firefox, not Safari. Labels misprint frequently, commonly without the barcodes. After printing the user is prompted to select one of two print result options. “Did your label(s) print correctly? Yes or No.” If NO, the next screen prompt says credit card was not charged. Guess what, check your statements. USPS website displays only 30 days of records. I suspect we have been paying double postage on a significant amount of postage for 3 1/2 years. I contacted Click-N-Ship Customer Service and received a canned auto response email explaining how to apply for a credit. The USPS staff, if there is one, never addressed the problem. THE WEBSITE IS BROKEN!! We only tripped over this problem a few days ago and nobody including the local Postmaster seems to comprehend the meaning of the word fraud. Convenient service if you don’t trust them too much. Does anyone have a phone number that actually rings at the desk of a live person??

  72. rodney prosser wrote,

    my labels also did not correctly print…i do alot of shipping and 2 years ago this happened to me and i was double charged but did not have enough funds in my account to cover both charges and then i was charged to overdraft fees which then turned into a huge nightmare…i just started using it again in hopes that everything was fine but i had 2 int’l packages that equalled $99.00 but because the total value was incorrect, even though it was correct in my shipping cart, when the labels printed they were completely incorrect so i selected “labels did not print correctly…do not charge my account” and checked my shipping cart and they were still there…so i checked my online banking and found that i was charged…fortunately i had this experience before so i knew to check otherwise i would have thought the charge hadnt gone through and printed and paid for the labels a second time…now the number i called, 1-800-344-7779 then prompt 3, i got a click and ship agent who was not helpful, asked to speak to a supervisor who told me the charge is pending but my bank still removes money when it is pending, so its not helpful but i say be a big pain in their butt and maybe they’ll fix the problem instead of stealing money from all of us…its completely fraudulent and nobody there seems to care but call anyway because more calls they get, the more annoyed they’ll be and maybe fix the site…be persistent as hell!!! thank you for your comment!!! i hope i was helpful

  73. Art wrote,

    Further to “Art wrote” (December, 2009)…

    I reported the USPS credit card fraud to my credit card carrier. They promptly closed the credit card account and reversed the fraudulent USPS charges. (Hassle getting new cards but no further fraud on the closed account!)

    Since then I am happy to report no further USPS fraud because:
    I use United Parcel Service exclusively.
    USPS account has never been used since last year’s fraud.

    Try UPS, rather than USPS, for satisfactory service.

    It’s a major headache undoing credit card fraud. Any theoretical advantages of USPS (versus UPS) are greatly outweighed by USPS fraud hassles when compared to UPS’s customer service, accurate billing, reliable software, etc. (at least in my experience)!

    The USPS fraud has been going on for so long that they are not likely to change (and probably have their computers programmed for the interest-free loans that appear to us as “fraud”). They could change if they wanted to… or do all their system programmers now work for United Parcel Service?

  74. Craig Dransfield wrote,

    I operate on XP. I was charged 4 times for a $25.60! I’ve waited on customer services no service twice. They are powerless to do ANYTHING. I’ve been into the USPS Office of consumer affairs. They are powerless and frustrated that CONVERGAS (sp), a contract company is giving USPS a bad name and they can’t do anything about it. I’ve sent documentation to the email address icustomercare.usps.gov. No reply! I’ve sent emails to Lars Larson and Clark Howard.

    Here’s the best part… custmer service told me that the package that I did ship is one that is scheduled for the 10-14 WORKING DAYS refund and that I am going to get a bill for it! Can’t wait for the Government to take over health care!

  75. Marcia wrote,

    I accessed the usps website and it is said in there that you can use clic n ship to print the postage labels and the price for the shipping is cheaper. I opened up an account, filled in all the information, the total for two boxes I had to ship was US$94.43, I used my debit card and, after all, to my whole surprise, the labels never printed out. Their customer service steted to me that the system fails when you use a debit card (oh, well how would I pay then?). Funny thing is that the system fails to issue the labels but does not fail to debit your card. My bank account was debited in that amount. They said refund would come only after 14 days. I had to go personally to the post office and disburse almost 100 dollars to have my boxes shipped. It has been 8 days and I receivedn two emails from them, one says that it will take 10 days, another one saying that the debit is still pending on my bank accunt and that it will not be charged, Big lie because my bank statement shows the debit has been processed 8 days ago. I am afraid if my refund is not received I will have to dispute that. It has been nothing but waste of time, energy and money. Two simple labels that I needed led me to have almost one hundred dollars literally confiscated for what, supposedly, is 14 days and now I am not so sure it will be “only” 14 days. It has been a horrible experience and I will NEVER use Clic n Ship services again, as well as I do NOT recommend it to anyone. Absolutely horrible.

  76. Art wrote,

    Further to “Art wrote” of 12/2009 & 9/2010:

    DON’T USE A DEBIT CARD WHEN DEALING WITH UNKNOWN FRAUDSTERS. (It’s probably safe with United Parcel Service’s online shipping where I’ve had a much different experience than with USPS: Honest & satisfactory, that is!)

    Recently delivered to my post office box, from the United States Postal Service, was a publication

    “Do You Know the Warning Signs of FRAUD?”

    In it, John E. Potter, Postmaster General, wrote, “For six consecutive years, the U.S. Postal Service has been rated as the most trusted agency of the federal government….” and Guy J. Cottrell, Chief Postal Inspector, wrote “Every day con artists and scammers attempt to victimize millions of American consumers.”

    “Warning Signs” (of fraud) listed in that USPS publication include:
    “Sounds too good to be true.”
    “Pressures you to act ‘right away’.”
    “Guarantees success.”

    ‘Sound a bit like Click-N-Ship?

    Their own (USPS) publication advises contacting:
    U.S Postal Inspection Service,
    Criminal Investigations Service Center,
    ATTN: Mail Fraud…”
    and offers contact info:

    postalinspectors.uspis.gov
    1-877-876-2455

    and the

    Federal Trade Commission at:
    ftc.gov/complaint
    1-877-FTC-HELP

    Many debit card users have discovered that they are being forced into making interest-free loans (at best) to the USPS and it is rather obvious (contrast USPS with UPS, for example!!) from the long-standing nature of this abuse or fraud, that this is intentional.

    Marcia and others:

    Why not use the investigative services that the USPS has suggested to see if this fraud may be curtailed?

  77. heidi wrote,

    Thank you! your advice was very helpful. Way more helpful than the USPS.

  78. Camouflage Netting wrote,

    I found about $200 in double charges from Click n Ship from last year while doing my taxes. They are telling me that they can’t do anything about it. What a scam.

  79. Camouflage Netting wrote,

    Marie said

    God blessed me with the number to get this issued straightened out so I must pay the favor forward. If you are having issues CLICK N SHIP please call 800-344-7779. There are 20 people in this call center that do nothing but resolve issues for Click N Ship problems.

    Please this was a HUGE HEADACHE for me as I am sure it was for you. Please pay the blessing of this forward by being a blessing to someone else. Random acts of kindness count.

    Have a good day! :-)

    Thanks I will give that number a try.

  80. Bryan wrote,

    Great instructions! I never would have figured this out myself. I typically use Click-N-Ship to do one, maybe 2 labels at a time but this time I did 5-almost $50 worth. It only printed them out once but I was charged 5 times-yikes! USPS automatically cleared 2 of them. Just now I used the posted instructions to ask for a refund of the other 2 errant charges…we shall see. If this doesn’t work, I may gripe to the local post office. They are very friendly, and the postmaster has a way of getting to the bottom of things.

    Again-thanks! I made sure to bookmark this one.

  81. Bob wrote,

    I just got off the phone with Click-n-Ship, customer service. I explained that the new website with USPS had a problem processing my card all of a sudden. Asked me to re enter my card info as it had lost it. So I did. Went back and finished the label. Printed and mailed my item. Then checked the bank online and…yup, they charged me twice. But usually after about 72 hours, one of the charges,(pending), goes away and I am charged just once when it actually comes out. Well today the charge came out twice. When I asked her how to refund this she,Mona, said that my shipping history only showed one transaction and so she cannot refund. I will have to dispute the charge with my bank. Excuse me?!!!? Their website messes up, they double charge and I….have to fix it? NEVER USE CLICK-N-SHIP.USPS is no longer monitored by the US GOV so they think they can get away with anything. I am done using the USPS.

  82. Art wrote,

    This is MAIL FRAUD!
    It has been going on for years! (See my 30-DEC-2009 post).
    I was advised by the U.S. Postal Service to contact:
    United States Postal Inspection Service and
    Federal Trade Commission.

    They gave me the contact information. See my post, above, of 1-NOV-2010

    Rather than roll over and play dead, defrauded U.S. Postal Service patrons need to
    report the fraudulent activities to the authorities (as advised by USPS, no less!!)
    and the Credit Card Fraud department of you banking institution.

    I found that my bank was most helpful in dealing with the mail fraud, issuing a new card
    in order that U.S.P.S. could no-longer bilk me.

    I have been a very satisfied United Parcel Service customer ever since my mail fraud
    experience.

  83. Cori wrote,

    I recently was a victim too of the USPS Click n Ship but I have no idea how they got my credit card number since I didn’t use a USPS Click n Ship web site. I have made transactions though from Amazon and e-bay lately and it may be someone on that line. I have received only one UPS package and it was from Amazon, but funny thing is I use paypal for all my ebay transactions and only sometimes use them for Amazon transactions. They charged the same amount multiple times and then changed the amount and charged that amount multiple times in excess of over $300. I reported it right away to my bank and I will not be liable for any of this fraudulent activity and they are taking care of it. I was using a PC Windows 7 and the browser I used was Google Chrome if that helps anyone. It’s not just a Mac issue or whatever. Someone is hacking into something or using info from the inside or something because I have never visited this site.

  84. Cori wrote,

    One more thing, it looks like the fraud may have originated from e-bay. I’m speculating here because I just found a fraud alert with regards to Sellers using USPS Click n Ship, but I was a Buyer and was some how effected if in fact it was through e-bay that this happened.

  85. Larry wrote,

    I have been using USPS Click n Ship for many years 6 days a week and many times a day. It is beyond me how so many people screw up such a simple program. I am using Windows7 with Firefox 7 now. I have only had to file for a credit a couple of times when my printer messed up and was credited back in a few days. I have seen the USPS server go down a few times but I have never had problems like some of you explain. The other day I even made an attempt to try my best to make the program bill me twice doing all sort of things you should not do when using a shopping cart.

    The thing I find so frustrating is trying to get a hold of someone in USPS Click n Ship software department. These people must be above God because it is much easier to talk to God than these programers if they really exist.

    The bottom line is Thank Goodness for web sites like this one for the ones that end up with USPS Click n Ship problems because you would not get any help from USPS Click n Ship personal then again look who we are dealing with, Big Brother that is going to take care of us.

  86. ivan wrote,

    Rather than pay at the post office, I tried to “conveniently” pay for my shipping online and save a lousy $6, but as I’ve now been charged 5 times with no shipping label to show for it, I’m depressed.

  87. ivan wrote,

    As a follow-up, I just got off the phone with the Click N Ship error message hotline at (877) 247-4707. After having waited on hold for 1hr 5m, I was told that the 5 charges *SHOULD* drop off of my credit card account in 7-10 business days, and that their investigation team will “look into” the reason why my label didn’t print out. The customer service supervisor acknowledged that I did nothing wrong, though his advice is that I should go into the post office & pay there. Huh? What’s the point of offering the “convenient” online service if you’re telling me to just go in & pay? I figure that after all of this aggravation I may as well get this done online & enjoy my $6 savings, but no.

    Thanks for nothing, USPS.

  88. Art wrote,

    Sad (but typical) experience and sad advice, indeed, Ivan.

    US Postal Service SHOULD have advised you:

    1) “This is ‘mail fraud’; contact the USPS postal inspectors.”

    2) “Contact your bank’s Fraud Prevention unit; advise them of the fraud and have the fraudulent charges ‘disputed’ (cancelled).”

    3) “Use United Parcel Service for fraud-free, online, label printing and give your parcel to any UPS driver or UPS drop-off location.

    – (Office Depot and Staples have much better morning, evening and weekend hours than the USPS post offices).
    – (’Not as “official”, but maybe you have a friendly, local, retailer, corner-store, etc. that gets frequent UPS deliveries where you might have a co-operative business-person who would take your UPS parcel for UPS pickup.)

    – (IMPORTANT: Give your letter carrier a nice Holiday gift since these people are the smiling employees who actually SERVE you; Smile and say “Thank you” when you DO go to the post office window. Tell your local postmaster about what GOOD service you get from your letter carrier.)

    If you become a 100% UPS customer, USPS will stop defrauding you. For an extra nickel or dime —about 1% in my experience—, you can even purchase the “carbon offset” option on your UPS parcel.

    Be kind to your letter carrier, though; he/she does NOT represent the online postal fraud portion of his/her USPS employer that we’re experiencing in this forum.

  89. Lisa wrote,

    I see that this same problem has been going on for years. I spend between $7000 - $10000 a year with USPS, some with FedEx and UPS as well. I’ve just decided that I won’t be using USPS anymore and I am on my way to my bank to file fraud charges. They owe me $419.11 for continually charging postage that was never printed. I usually get my money back in about 10 days or so but even then it is ridiculous to have to wait to be “paid back” for money that should never have been taken in the first place. For one of my many refunds that they owe me, they charged my bank account $66.44 - 5 times in a row! My bank even called me to find out what the heck was going on. This was 6 weeks ago and I still do not have my money back. When I called today (waited for more than an hour on hold) all she told me was that she doesn’t know why my refunds haven’t gone through and she would pass it on. That I should expect an “email” in the next few days. That’s it!?!?!? I don’t know about you but $419.11 is a lot of money to me to be “loaning” to the USPS for services not rendered. I am furious about this and believe that it happens way more often than it should so if anyone is interested in getting a class action suit going, please feel free to contact me.

  90. Mauricio wrote,

    I spent tons of money every month with USPS lets’ not forget this is a government service and they need the money if they can used for 10 days or 30 days interest free more power to them at the cost of your ribs, this happen all the time and way too often is millions in interest free that they can borrow to cover their losing business, I wonder who is charge they need to go they deserve a class action suit. I had to continually monitor my account for these flaky charges and the waste of time involved , last night I got hammered again with about $300 dolls for labels that did not print.
    The solution is to privatize this postal service and the service will turn around to be outstanding, that is guarantee.

  91. Tim wrote,

    We already have private services available. Why not use FedEx or UPS for your shipping? If they didn’t have to compete with USPS do you think their service would be cheaper or more expensive than it is now?

  92. Lou Prado wrote,

    It took a while for me to notice that I will being billed multiple times by USPS. What a mess. One thing that will cause you to get multiple billed is entering the wrong CCV code. USPS will tell you that the code is incorrect and ask you to enter it again. But you somehow get billed in both cases!

    I use USPS because I can securely store small outgoing packages in my in my mailbox. (community mail box that has keys). With FedEx and UPS I would have to schedule a pick-up and hope that someone doesn’t steal the outgoing packages from my door step .

  93. kelly wrote,

    how funny that over 4 years since the original post and they STILL haven’t fixed the problem. although now they send an email saying, ‘yes, we realize we over-charged, but we promise we’ll give it back eventually. . .

    makes you wonder what they’re doing with their time and our money -

  94. Joe K wrote,

    I never even used ClickNShip, though found 9-charges on my debit card ranging from $1 - +$51 with each successive charge larger! All told over $300 for a service that I never even used! I had to have my ATM/Debit Card canceled. We will see how long it takes to get my money back, as this was obviously a case of fraud.

  95. Karen Y wrote,

    First time using USPS click & print. I have used FedEx exclusively until two weeks ago. Due to the cheaper postage, thought I would use USPS instead. Well, just like all the people with comments, it is theft plain and simple.

    Double charged my debit card. After I called them two days later, they said they would refund. The posting, they said, could take up to six weeks. I contacted my bank, and they said to give USPS sometimes. Two weeks later, nothing. I got my bank to go and dispute with them. USPS has the gall to email me and said refund denied because my postage was used.

    Someone should conduct an audit of USPS.

  96. Art wrote,

    Why should the USPS want to “fix” a scheme that provides them with interest-free loans? It’s been working for years and does NOT need “fixing” in their view!!

    Look at it on the brighter side; all those folks who are getting scammed and loaning the USPS their funds are helping to keep the postage rates lower for the rest of us who mail letters. (Of course we send our parcels with FedEx and UPS!!!)

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