There are few things that are more annoying than waiting in line at the Post Office, so I’m all for anything that saves me from this. I have been a fan of the USPS Click-N-Ship (and the equivalent UPS and FedEx services) for a while now. It has not gone without incident, however, and I recently had a significant problem that is worth mentioning. I also have supplied the fix for the problem.
Last night when using Mac OSX and the Safari browser on the USPS Click-N-Ship site, I had trouble with the “printing the label” stage. At some point the websites asks you to agree to their legal mumbo-jumbo, you check the box and then the USPS site is supposed to launch your label in Acrobat Reader. Then a normal OSX print menu comes up and you send it to your printer (or use “propellor key” + p to bring the print menu up).
On multiple occasions something has been wrong with the label info, or acrobat reader did not launch the label correctly (i.e. there is no label to print). USPS offers a place where you can say “No, my label didn’t print correctly” or “Yes, my label printed correctly” when this happens.
Last night the USPS site would not lauch the label in Acrobat Reader, so I could never print it. On each occasion I remember hitting the “no it didn’t print” button (although I did it so many times I may have closed the menu instead on some tries). I figured I would not be billed for these, but was Iwrong. My credit card had a nice surprise on it. Check this out………
Yep, that’s all to send one package.
How to get your money back
You can request a refund from the Post Office by doing the following:
- Log-in to Click-N-Ship
- Follow this trail : Shipping History >> Display All Transactions Button >> Click the Transaction Number >> Click the Label Number >> Request Refund >>> Submit
- Now do it for every one of the duplicates. Yes, you can only do one at a time.
- USPS promises to refund your money. We shall see.
To avoid this problem, you could try:
The current workaround for the problem is using Firefox with USPS Click-N-Ship. If you have started with Safari, though, and it doesn’t print, you may still get billed for it.
The proper fix to avoid this problem would be for:
- The Post Office to make their software compatible with OSX and Safari.
- For you to use FedEx or UPS to ship your packages. My experience with their online system has been relatively trouble free, although I occasionally can’t print a lablel on the first try. Nevertheless I was not billed for those mishaps.
- The real fix for this would be for the USPS to not charge people’s accounts when the bill is printed, but for when the package is scanned into their system. That way you could print numerous labels incorrectly and not worry, because billing is not triggered until the package (with the correct label) actually goes to the post office.
Your results may vary. You may get billed twice or three times by the Post Office using Click-N-Ship from other browsers on other operating systems. Then again, it is likely that others have not had the problems I had and are using the exact same setup I was. If the Post Office has billed you multiple times for the same package, I hope this post helps you out.
Overall, I am generally happy with our Postal System, but this needs to be addressed. I’m much more likely now to use FedEx and UPS for online shipping until this is resolved.
Click n Ship wrote,
Good luck getting a timely refund! Since you used a credit card at least you can dispute the charges. I used a debit card to pay for shipping and it took FIVE months to receive a refund. It was only after numerous requests that were never resolved that I threatened to take it to the Attorney General’s office as well as the media. The refund was then addressed within 24 hours. It was theft of money from my debit account plain and simple. It’s a convenient service when it works, we used it daily but they need to fix customer service as well as their web site issues. Both are sadly lacking. USPS has click n ship problems on a weekly basis beyond clearing cookies and using different browsers. With the new price increase I wonder if their services will improve. Probably when pigs fly.
Quote | Link | April 1st, 2007 at 7:31 am
Chet wrote,
Click n Ship,
That’s a bummer that you had to go to all that trouble.
did receive a refund to my credit card within 10 days or so. That isn’t really satisfying, but at least I got reimbursed without “much hassle.” If anybody has any other stories, please post them here.
Quote | Link | April 2nd, 2007 at 8:26 pm
Todd wrote,
I also got a duplicate charge for a batch of labels, and used your instructions for a refund, since they are NOWHERE to be found on the USPS site.
The whole firefox/adobe combination is so slow that the USPS site frequently times out before the labels are printed. This time when the labels had finished printing, I was logged off of their site and the dialog box to confirm that the labels had printed was not shown. I logged back in hours later and the labels were still in my “cart,” apparently waiting to print. So fearing that I had invalid bar codes, I printed them again. Around midnight, my card was charged for both sets.
Quote | Link | May 31st, 2007 at 7:53 am
J Rooney wrote,
Very interesting, Thank you for the comments. I operated on MacIntosh computer for about a dozen years and then switched on a whim to a PC. Threw that out three years later and have been back with Apple MacIntosh ever since. Just today I tried to use the USPS “Click-n-Ship” for a label to see if it works with Mac OS 10. It didn’t, and it was confusing. I managed to get a “Sample” label but had no opportunity to create one of my own. It seems like ten years ago I was using preprinted labels for UPS and Fedex for business with no trouble. What’s with our Post Service?
There’s morel. We receive mail up to thirty two days after mailing. Recently a Mother’s Day card was mailed from Colorado to us in Virginia on May 10th. It arrived on May 28th. We have had countless special sales ads from major stores arrive after the sales are over. There are major management problems in our system and not just administrative and operational levels.
Quote | Link | June 8th, 2007 at 9:23 am
sstormwatch wrote,
I just came across this same issue two nights ago, with my new Mac and using Safari (I was a long time PC user before converting). But the twist in my story was that after I had tried to print, then ended up cancelling two sets of two labels (total 4 labels), I was supposed to get a refund per their message.Then this morning, I get notice that they expect full billing to pay for the labels that never printed on my system!! Or I will be charged with fraud for having used a cancelled label, and cannot use my system with click n ship.
I did mail the packages by hand at my local shipping office yesterday, and have receipts to prove it, including a delivery confirmation and insurance on one package. The USPS.com system shows that the four packages are shown as expecting to be received in their delivery tracking system, but hasn’t actually been shipped. I will track those numbers and see what happens. I also wrote them via their online Comments section that I will not pay for labels that never printed, and can prove my receipts for payment for the two packages that were shipped at the service center. I will also keep watch on my credit card to make sure those charges were removed.
I will be taking my packages to UPS or FedEx for awhile, until this is resolved by them. Who knows how long that will take.
Quote | Link | August 11th, 2007 at 3:30 pm
Barb wrote,
The same thing happened to me yesterday. I tried printing four times with no success and now they want me to pay postage due stating I used the labels which never printed. I am going to try the email and calling them routes to see if I can get this resolved. I know, lol, lots of luck.
Quote | Link | August 22nd, 2007 at 3:55 am
Barb wrote,
OK, I’m posting a follow up. I was actually able to get through to the Clicknship help number and after holding for five minutes spoke to a fellow who said they were aware of this problem and he would straighten it out by tomorrow. we’ll see. I am on EST so it’s after 8am here.
Quote | Link | August 22nd, 2007 at 4:18 am
sstormwatch wrote,
On my resolution:
I did get my issue resolved the first business day after this all happened, but it did require a bit of emails back and forth to get it all done. No charges happened, and things are working for me, should I chose to use them and this Click N Ship thing using a different browser.
Makes me wonder how often they have to deal with this. I did suggest they do something to actually fix this, as Mac users are growing, and this is really annoying.
Quote | Link | August 22nd, 2007 at 12:00 pm
Gubment Werker wrote,
Mac or PC, the USPS online process lacks much (except for pages you have to turn to get through the thing). And yes, they do double-bill, or mis-scan, or slow refund. Review what you do, keep all records, and try to use FedEx Ground over 3 lbs to save yourself much grief.
Quote | Link | August 22nd, 2007 at 2:28 pm
Gubment Werker wrote,
“I tried printing four times with no success and now they want me to pay postage due stating I used the labels which never printed.” … We saw the exact same thing happen yesterday, they obviously have a HUGE problem to fix.
Quote | Link | August 22nd, 2007 at 2:31 pm
Pat wrote,
I was just notified of postage owed to USPS for Global Priority mail label that was created in February which was to send and item to the UK and they claim I cancelled it, but now 7 months later they say that the label has been scanned and delivered in mid August to Rhode Island. I have proof on my checking account statement that I paid, and no credit was issued to my account (the result they say because I cancelled the label). I believe they recycle label numbers just how FED X or UPS does and are coming to me for payment oversight on thier part.
I won’t be using the USPS system much often anymore!
Quote | Link | September 6th, 2007 at 5:08 pm
Christine wrote,
Pat said
I had something similar happen to me this week too. Only I canceled 2 labels in February this year and NEVER used them. Now this weekend I have received 2 emails from USPS claiming those labels were scanned into their system on 9/6 & 9/7 of this week. When you check the delivery confirmation numbers they were delivered to 2 entirely different locations than the original labels. The 2nd notice I received this morning says they are turning me into the Postal Inspector for investigation and prosecution. How dare the USPS threaten me with prosecution when the issue lies with their system re-using already cancelled delivery confirmation numbers. I used the “contact us” link that they said I had to use to dispute the claim, but I guess I’ll need to call as well tomorrow before this gets out of hand. I will NEVER use Click N Ship again!!!
Quote | Link | September 9th, 2007 at 1:50 pm
Mike Bottai wrote,
I’ve used Click-N-Ship for the past 3 1/2 years. Average postage $300-$500 per month. Website functions well with Firefox, not Safari. Labels misprint frequently, commonly without the barcodes. After printing the user is prompted to select one of two print result options. “Did your label(s) print correctly? Yes or No.” If NO, the next screen prompt says credit card was not charged. Guess what, check your statements. USPS website displays only 30 days of records. I suspect we have been paying double postage on a significant amount of postage for 3 1/2 years. I contacted Click-N-Ship Customer Service and received a canned auto response email explaining how to apply for a credit. The USPS staff, if there is one, never addressed the problem. THE WEBSITE IS BROKEN!! We only tripped over this problem a few days ago and nobody including the local Postmaster seems to comprehend the meaning of the word fraud. Convenient service if you don’t trust them too much. Does anyone have a phone number that actually rings at the desk of a live person??
Quote | Link | December 14th, 2007 at 8:08 pm
Jim Cns wrote,
Dear Mike Bottai,
Click-N-Ship has 60 days for a refund. If you are 2 lazy to look at your shipping history, Or your own bank statement then its your own fault. Try getting a refund from pay pal they only allow 48 hours. . .
PS If anyone wants help with Click-N-Ship i would be happpy to help as much as i can. I know the system better than most. I know how the billing and the websites work if you have any questions just post em i have subscribed and will check often
Quote | Link | December 19th, 2007 at 11:21 am
Jim Cns wrote,
If anyone wants help with Click-N-Ship i would be happpy to help as much as i can. I know the system better than most. I know how the billing and the websites work if you have any questions just post em i have subscribed and will check often
Quote | Link | December 19th, 2007 at 11:45 am
Jim Cns wrote,
For any Mac user with Click-N-Ship
Fire Fox for the browser
Adobe Reader/Acrobat
Please Note: Adobe has a setting that needs to be configured with the steps below:
Please open Adobe Reader (you’ll see the blank gray screen with toolbar along top).
Select Edit Menu > Preferences > Internet.
To the right, under Web Browser Options you’ll see a box that says ‘Display PDF in browser.
Please UNCHECK that box and close Adobe Reader.
Also please make Adobe your default browser.
Quote | Link | December 19th, 2007 at 12:28 pm
Mike Bottai wrote,
Dear Jim Cns,
Thanks for the constructive notes. I suspect you may have an association with the USPS.
You are missing the point entirely. The postal site is giving patrons of Click-N-Ship bad and/or incorrect information. If a postage paid online label does not print correctly, the USPS site informed the user —YOUR CREDIT CARD HAS NOT BEEN CHARGED—!!! It does not take a rocket scientist to conclude that the message should read—YOUR CARD HAS BEEN CHARGED, YOU MAY WANT TO APPLY FOR A REFUND.
Let’s not delude the issue, charges with no notice of action for the site users is not right.
The solution to this problem is simple.
Quote | Link | December 21st, 2007 at 3:49 pm
Mike Bottai wrote,
Jim Cns said
Please note: Mac OSX desktop header for Adobe Reader Correction. The first item on the top left of the header reads”Adobe Reader”. The preferences are located under this pop down menu, not the “Edit” pop down. The balance of the information is correct as stated.
Quote | Link | December 21st, 2007 at 4:20 pm
Mike Bottai wrote,
Jim Cns said
Maybe your bank statement lists the label detail with your customer ’s name, so you can look for duplications, mine simply shows a charge by USPS. Being lazy has little to do with it. Simply put, there is inaccurate information being posted on the USPS Click-N-Ship web site.
Quote | Link | December 21st, 2007 at 4:26 pm
Dave Randalls wrote,
I just tried Click-n-Ship on my PC–not a Mac–and the label did not print. And yes, it charged my card 3 times for my 3 tries. Initially, this is useless and with as many complaints thus far, it’s criminal. I changed my Adobe 6.0 by UNchecking the box that reads “Display PDF in browser” and my label finally printed. Now my time must be spent on obtaining the correct refund. Thanks for the tip on the Adobe prefs–at least now my package ’should’ go out on time and I ‘may not’ suffer bad feedback from my eBay customer. Why doesn’t the USPS just put the Adobe prefs correction on the the “print” page or something?
Quote | Link | December 26th, 2007 at 1:06 am
Dave Randalls wrote,
The site charged my card a 4th time (for the time it actually printed the label).
Quote | Link | December 26th, 2007 at 11:58 am
Dave Randalls wrote,
(I will wait out the 2 - 10 days for the charges to ‘drop off’ before calling them and I will post the results.)
I found this message in my email account 3 times for the first 3 pending charges:
Acct #: XXXXXXXX
Dear Click-N-Ship Customer:
Your Click-N-Ship label with postage transaction was canceled on 12/26/2007 at 08:22:27 CST. Your credit card has not been charged. However, your financial institution may show a pending amount on your credit card statement. This amount will typically, within two - ten days, drop off according to the institution’s policy.
Transaction Number: XXXXXXXXX
Delivery Confirmation™ # XXXX XXXX XXXX XXXX XXXX
Print Date/Time: 12/26/2007 02:22 AM CST
Postage Amount: $7.55
Credit Card Number: XXXX XXXX XXXX XXXX
This online shipping label is no longer valid and must be discarded (if printed). Each label number is unique and intentional use of a canceled or copied label constitutes fraud. Information on your canceled shipping labels will remain in your Shipping Cart for seven days for your convenience.
For further information regarding this transaction, please log on to http://www.usps.com/clicknship and go to your Shipping History or visit our Frequently Asked Questions.
For additional assistance, email us at Contact Us.
Thank you for choosing the United States Postal Service
* * * * * * * *
This is a post-only message. Please do not respond.
Quote | Link | December 26th, 2007 at 12:06 pm
Jim Cns wrote,
Ya know im not sure why they dont post that. but who knows. ye can check you shipping history to find if its a real charge or not. In the shipping history if it says 0.00 its pending
Quote | Link | December 26th, 2007 at 2:15 pm
Jim Cns wrote,
Jim Cns said
Well thats on your bank side then. But if you go to shipping history and see that it shows 2 transactions then guss what….You have 2 transactions. thats easy. Sence i use ebay every day you come to expect to look at a few things. I know money is importain to me so when i spend it i check it.
PS. the only thin i have from Click and ship is that i have to use it all day long (ebay) and i read people who dont want help and just want to complain.
Again i will be happy to help anyone if i can
Quote | Link | December 26th, 2007 at 2:21 pm
sean wrote,
I too am unable to use USPS Click-n-Ship anymore since an upgrade to Vista. At the point where the label should show up I get an error message that Adobe Reader 8.1.1 stopped working. It’s such a pain to wait in those lines. (BTW I have tried using Firefox and IE to make this work, without success on either.
It’s not an issue about refunds or anything with me, it’s a productivity issue. Why doesn’t this work anymore? Anyone know? Any help would be so appreciated!
Quote | Link | December 29th, 2007 at 10:12 am
Jim Cns wrote,
Your adobe is bad. What you will need to do is uninstall it and resinstall it from Adobe.com
Once that is done please make the following change
Please open Adobe Reader (you’ll see the blank gray screen with toolbar along top).
Select Edit Menu > Preferences > Internet.
To the right, under Web Browser Options you’ll see a box that says ‘Display PDF in browser.
Please UNCHECK that box and close Adobe Reader.
Also please make Adobe your default browser.
Quote | Link | December 29th, 2007 at 11:26 am
Chet wrote,
I was just using Firefox on Leopard with the USPS Click-N-Ship. When I hit “print and pay”, the browser asked me about some “servlet” and if I wanted to save or open it (and with what program I wanted to open it with).
I suspect I could have specified to use Acrobat Reader to “open it with.” Instead I just saved it, clicked on the file that I saved, and it opened in Acrobat Reader and I printed as normal.
Hope this clears up some confusion.
Quote | Link | December 29th, 2007 at 9:40 pm
Heidi wrote,
I was looking for something else and stumbled onto your blog. I just returned from the PO with packages I’ve printed labels for on the USPS site. I, too, use Mac OSX and Safari and had trouble printing labels. I successfully used FireFox and downloaded the labels in Acrobat. BUT, I chose to print WITHOUT postage. That way I could just pay with my CC at the PO (or put my own stamps on), since I had to go there to turn them in anyway. After all the issues listed here, I think I’ll keep doing it that way!
Quote | Link | February 28th, 2008 at 11:22 am
Doug wrote,
I have the same issues, but, I have always gotten refunds.
Quote | Link | March 3rd, 2008 at 11:52 am
Teri wrote,
Heidi has a good thing going there. (Although for most people the reason we’re buying postage online in the first place is to avoid having to stand in line at the post office.) The only problem is, if you go to the USPS site it says “After 5/12/08, the option to print a label without postage will no longer be available within Click-N-Ship. If you would like to print labels without postage after this date, please download USPS Shipping Assistant.” So now what’s the difference between Click-N-Ship and the USPS Shipping Assistant? Is the Shipping Assistant something new, or did they always have it? Why would they offer two different online options like that? And does it work any better than Click-N-Ship?
Quote | Link | March 26th, 2008 at 11:14 am
Jim Cns wrote,
Shipping Assistant is a bad program. It does not work correctly and it takes allot of system recourse. Also if there is a problem the tech support for usps.com CANT HELP YOU. They will only say uninstall and reinstall. And if you have a problem with it ur screwd. It puts alot of crap in your system registry.
My thoughts DO NOT USE!
Quote | Link | March 26th, 2008 at 12:44 pm
Teri wrote,
Wow, I sure am glad I didn’t download the Shipping Assistant then. Thanks Jim for the info. Hmm, why is it the P.O. can keep raising their rates but after all these years they still can’t provide decent service? We have terrible mail service where we are and I was hoping that their online services would be better but apparently not.
Quote | Link | March 26th, 2008 at 1:55 pm
Jim Cns wrote,
It was one a good service then they changed there support to another company and changes started happening. since that happed its been a going downhill. But I still have to use it. So i will still help other people who are addicted to it.
Quote | Link | March 26th, 2008 at 2:37 pm
Heidi wrote,
I appreciate Teri’s info about the deadline. I Checked USPS and I was bummed that they didn’t have a Mac version of the Shipping Assistant software. But is sounds like it’s a bust for BOTH platforms. Maybe they can get the bugs fixed before 5/12. Wait, it’s the US post office - what was I thinking!
Quote | Link | March 26th, 2008 at 2:42 pm
zorro wrote,
Yes, after 5/12/08 no printing labels w/o postage unless you install “Shipping Assistant” but there is no Mac or Linux versions.
System requirements are:
What you need to use USPS Shipping Assistant®
Computer equipped with Windows 2000, 2003, XP Home or Professional, or Vista.
Internet Explorer version 6.0, or higher.
At least 7MB of free space to install and run the program.
Printer to print and preview labels.
Internet connection. (Required to download and register the program, generate labels, and use address and rate features. After installation, continuous Internet connection isn’t required.)
Note: Microsoft .NET 2.0 (required for Shipping Assistant) will be automatically downloaded and installed if it is not present on the local machine. This one-time installation requires an additional 80MB of free disk.
This really sucks.
Quote | Link | April 21st, 2008 at 3:24 pm
Jim Cns wrote,
Yea USPS does not care about you anymore sorry/
Quote | Link | April 22nd, 2008 at 8:46 am
Mike Bottai wrote,
USPS Retirement Fund Supplimented by Click-N-Ship…..??? It sure seems that way. Everyone at the USPS refuses to admit that they continually charge for bad labels and there is a question I for one would like an answer to. WHERE DOES ALL THE MONEY SETTLE FOR THE BAD LABELS.
After months of complaining, the site is now new and improved. After May 12th all the people using Mac are hooped. You can’t download the software that isn’t there!!! Mac users have once again been singled out and prevented from using specific services. Software developers just don’t get it. There is a whack of users on Macintosh/Apple computers. We won’t be able to print a label without postage!!!
USPS site wants everyone to use Internet Explorer 6.0 of later with Click-N-Ship. Microsoft hasn’t supported Mac on IE since 2002. When are they going to wake up.
Not to worry, there is a work around. Install Apple OS X 10.5.2, Install Vista and run the Click-N-Ship in IE. Not sure yet if you can print from this configuration but what the heck, we already know we can’t print directly from the Mac anyway.
Quote | Link | April 22nd, 2008 at 4:47 pm
Jim Cns wrote,
The best browser with the CNS system is Fire Fox. When workers who were fired because of there was a new company taking the CNS tech account. Several of them filed complaints with BBB about some tech glitches with the site and refunds that were promised but are never going to go through. I cant say anything about what happened after that. I am just going to say money was exchanged….
Quote | Link | April 22nd, 2008 at 4:57 pm
Mike Bottai wrote,
Jim Cns said
Hey Jim,
Sounds like you have a bit of “inside information” about a specific problem and USPS has no intention of fixing it. To bad for the consumer. NOt making information redily available to everyone is a powerful thing. Knoledge is power, or maybe just ego. Either way, the USPS could care less and will continue to dupe the public. Too bad they are insulated from either contact or accountability for some of the fraudulent actions they have elected to embrase. Hmmm…money changed hands??? Let’s not kid ourselves, this is big business and nothing corrupts business more than greed and power.
The issues with the web site have little to do with what browser is used when the governing software is not written for the Macintosh/Apple platform and OS. Kind of like sending a novel written in English to a country who only reads Svenska.
Like I said previously….we’re all hooped and just sit here quietly banging a keyboard. This isn’r going awayanytime soon and why should it??? The problems are paramount, the solutions are pretty simple….but nobody with the juice to fix it really gives a rip.
Unlike the employees in the postal service with no names, I offer there opinions and observations for all.
Mike Bottai
Quote | Link | April 22nd, 2008 at 8:17 pm
Jim Cns wrote,
Cns= Click-N-Ship.
yea i kinda lied up top but that guy was an idiot when first started to post here. But yea I was inside the whole thing.
Quote | Link | April 22nd, 2008 at 8:31 pm
Larry P wrote,
Have XP Pro using Firefox
Shipping Assistant— early versions before 3.0 were not so good but better than by hand. Ver. 3.0 at first had bug and now works very good used it for a long time with no problems.
I now have switch to CnS. This program overall works pretty well but is terrible as being user friendly. Her is what I have found so far and sent to their “ICustomerCare@usps.com “.
I have found several issues that need to be either added or corrected which leads to making mistakes.
1. Need to have a page so Users can set preferences so they will default to the stored User settings. (Not having this leads to wasted time and canceled labels & refund of credit card then do it again)
a. I accept the terms and conditions as stated above.
b. I understand and acknowledge the statement above.
c. Add to Scan Form.
d. Get track & confirm notification via email (Return address side).
e. Same as Return address. (It’s a radio button should be selected).
f. Update address (Delivery address side)
g. Notify recipient of shipping, via Email Ship Notification.
h. New business day starts after an entered time. (see # 8 below)
2. On international shipments, Non-delivery Instructions again you have radio buttons and Return to Sender should be default. This leads to cancel label & refund credit card then do it again. (not user friendly)
3. On printing international labels need to send code to printer to print pages single sided if set to double sided. This leads to cancel label & refund credit card then do it again. (Not user friendly).
4. Option to turn off printing page 3 or Better yet don’t print at all and have option to view it. Waste of ink and paper.
5. Does not print Reference # on PS Form 2976-A-PMI. (You could Print it on last line of TO: box or in space after “Detailed description of contents”.)
6. Need a way to add a shipment to the scan form if you overlook it. (Make this part of preference page) You can remove one but I don’t find where I can add one. This leads to cancel label & refund credit card then do it again. (Not user friendly).
7. After printing a label and you need to have another choice if you need to print multiple address form address book to return to “Address Summary Page” instead of “Print Shipping Label Page”
8. After entering several labels after 5:00 pm (post office is closed shipment won’t go out until tomorrow) I selected add to scan for tomorrow’s date. Hours later I look at the history and could not find the shipments for the next day but they show up as today. I canceled the shipments and will enter the shipments after 12:00 midnight. If you are viewing History shipments not yet ship should not show up. This is very confusing!
9. It would really be helpful to small business’s if their shopping cart could send code to populate the “Login Page” and then to the “Print Shipping Labels Page”. Is there any code in Quick & Ship to prevent this from being done? As an example I use Cart32 shopping cart. When I go to the Customer orders page (to process their orders) there is a button labeled “Print Label”. Clicking on it allows you to select a shipping method; selecting USPS will print out shipping label without postage. Would like to add in selection “Quick & Ship” then the cart would call the “Login Page” fill the information then send a enter code then open “Print Shipping Labels” and populating this page with the order information. Everything would be filled out except the choice “Start a Batch Order” (unless in the above suggested Preference page). All the user would have to do is hit “Continue” This would save a lot of time and prevent mistakes. May not make you 3rd party vendors happy since printing postage labels is their business.
I was told by one of the employee’s that they won’t change anything unless they get many complaints. So I would advise sending the above and add to the list what you find to them. If they get a lot of complaints they will do something. Example when they first released CnS they announced they would be doing away with Shipping Assistant. They were flooded with complaints so results being they fixed Shipping Assistant and release a new version 3.0.
So everyone that reads this copy and send to ICustomerCare@usps.com
Quote | Link | May 16th, 2008 at 10:35 pm
Jim Cns wrote,
Sorry this will not work.
Quote | Link | May 17th, 2008 at 11:48 am
Larry P wrote,
Doing nothing won’t either. But you are partly correct. I found out today when you are either talking to or sending emails to USPS customer support you are really conversing to a sub contractor of USPS. Here is an email I received from customer support>
“What I shall do is move the information over so they can look at is, We are only the technical support for the website unfortunitly not the site developers but i will send it over as a suggestion for them to review and hopefully take into consideration.”
So need to find out how to get in touch with site developers. But as I was told confidentially they will not make a change unless they have lots of complaints.
Quote | Link | May 17th, 2008 at 9:25 pm
Jim Cns wrote,
This is what happened in this case. The case is moved to solved and its put into a suggestion que. That will be never be read.
Quote | Link | May 18th, 2008 at 12:08 pm