“What I shall do is move the information over so they can look at is, We are only the technical support for the website unfortunitly not the site developers but i will send it over as a suggestion for them to review and hopefully take into consideration.”

So need to find out how to get in touch with site developers. But as I was told confidentially they will not make a change unless they have lots of complaints.

1. Need to have a page so Users can set preferences so they will default to the stored User settings. (Not having this leads to wasted time and canceled labels & refund of credit card then do it again)
a. I accept the terms and conditions as stated above.
b. I understand and acknowledge the statement above.
c. Add to Scan Form.
d. Get track & confirm notification via email (Return address side).
e. Same as Return address. (It’s a radio button should be selected).
f. Update address (Delivery address side)
g. Notify recipient of shipping, via Email Ship Notification.
h. New business day starts after an entered time. (see # 8 below)
2. On international shipments, Non-delivery Instructions again you have radio buttons and Return to Sender should be default. This leads to cancel label & refund credit card then do it again. (not user friendly)
3. On printing international labels need to send code to printer to print pages single sided if set to double sided. This leads to cancel label & refund credit card then do it again. (Not user friendly).
4. Option to turn off printing page 3 or Better yet don’t print at all and have option to view it. Waste of ink and paper.
5. Does not print Reference # on PS Form 2976-A-PMI. (You could Print it on last line of TO: box or in space after “Detailed description of contents”.)
6. Need a way to add a shipment to the scan form if you overlook it. (Make this part of preference page) You can remove one but I don’t find where I can add one. This leads to cancel label & refund credit card then do it again. (Not user friendly).
7. After printing a label and you need to have another choice if you need to print multiple address form address book to return to “Address Summary Page” instead of “Print Shipping Label Page”
8. After entering several labels after 5:00 pm (post office is closed shipment won’t go out until tomorrow) I selected add to scan for tomorrow’s date. Hours later I look at the history and could not find the shipments for the next day but they show up as today. I canceled the shipments and will enter the shipments after 12:00 midnight. If you are viewing History shipments not yet ship should not show up. This is very confusing!
9. It would really be helpful to small business’s if their shopping cart could send code to populate the “Login Page” and then to the “Print Shipping Labels Page”. Is there any code in Quick & Ship to prevent this from being done? As an example I use Cart32 shopping cart. When I go to the Customer orders page (to process their orders) there is a button labeled “Print Label”. Clicking on it allows you to select a shipping method; selecting USPS will print out shipping label without postage. Would like to add in selection “Quick & Ship” then the cart would call the “Login Page” fill the information then send a enter code then open “Print Shipping Labels” and populating this page with the order information. Everything would be filled out except the choice “Start a Batch Order” (unless in the above suggested Preference page). All the user would have to do is hit “Continue” This would save a lot of time and prevent mistakes. May not make you 3rd party vendors happy since printing postage labels is their business.

I was told by one of the employee’s that they won’t change anything unless they get many complaints. So I would advise sending the above and add to the list what you find to them. If they get a lot of complaints they will do something. Example when they first released CnS they announced they would be doing away with Shipping Assistant. They were flooded with complaints so results being they fixed Shipping Assistant and release a new version 3.0.
So everyone that reads this copy and send to ICustomerCare@usps.com

yea i kinda lied up top but that guy was an idiot when first started to post here. But yea I was inside the whole thing.

The best browser with the CNS system is Fire Fox. When workers who were fired because of there was a new company taking the CNS tech account. Several of them filed complaints with BBB about some tech glitches with the site and refunds that were promised but are never going to go through. I cant say anything about what happened after that. I am just going to say money was exchanged….

Hey Jim,

Sounds like you have a bit of “inside information” about a specific problem and USPS has no intention of fixing it. To bad for the consumer. NOt making information redily available to everyone is a powerful thing. Knoledge is power, or maybe just ego. Either way, the USPS could care less and will continue to dupe the public. Too bad they are insulated from either contact or accountability for some of the fraudulent actions they have elected to embrase. Hmmm…money changed hands??? Let’s not kid ourselves, this is big business and nothing corrupts business more than greed and power.

The issues with the web site have little to do with what browser is used when the governing software is not written for the Macintosh/Apple platform and OS. Kind of like sending a novel written in English to a country who only reads Svenska.

Like I said previously….we’re all hooped and just sit here quietly banging a keyboard. This isn’r going awayanytime soon and why should it??? The problems are paramount, the solutions are pretty simple….but nobody with the juice to fix it really gives a rip.

Unlike the employees in the postal service with no names, I offer there opinions and observations for all.

Mike Bottai

After months of complaining, the site is now new and improved. After May 12th all the people using Mac are hooped. You can’t download the software that isn’t there!!! Mac users have once again been singled out and prevented from using specific services. Software developers just don’t get it. There is a whack of users on Macintosh/Apple computers. We won’t be able to print a label without postage!!!

USPS site wants everyone to use Internet Explorer 6.0 of later with Click-N-Ship. Microsoft hasn’t supported Mac on IE since 2002. When are they going to wake up.

Not to worry, there is a work around. Install Apple OS X 10.5.2, Install Vista and run the Click-N-Ship in IE. Not sure yet if you can print from this configuration but what the heck, we already know we can’t print directly from the Mac anyway.

Note: Microsoft .NET 2.0 (required for Shipping Assistant) will be automatically downloaded and installed if it is not present on the local machine. This one-time installation requires an additional 80MB of free disk.

This really sucks.